See us at Citizens Advice Annual Conference 2018 – Manchester Central, 11th & 12th October. Stand D2

Referrals made easy

Safe, Secure and Online

View our video

What is Refernet?

A safe, secure and local online referral system used by many local Citizens Advice teams across the UK. Refernet enables customer referrals to be made securely – to and from the various agencies which they  work with in their town, city or region.

Who is Refernet for?

  • Citizens Advice Bureaux
  • Legal services
  • Doctors surgeries
  • Housing trusts
  • Mental health
  • Debt Advice Agencies
  • Parole services
  • Education services

Priced to suit you

Refernet pricing starts at just £32 (+VAT) per month. Our aim is to make Refernet very affordable, especially for smaller organisations who need entry level access to a robust system, but without the high costs often associated.

Does Refernet do booking?

Refernet has a single remit – to manage referrals, and the core system concentrates on this highly focused function. However we have developed a protocol to help users integrate booking alongside making referrals. Find out more!

Regions & Cities

As well as our core user group who use Refernet in towns and Cities, we now have groups of Citizens Advice Bureaux using Refernet to join referral activity together across whole boroughs and counties. They are running a single Refernet system to give them connectivity, flexibility and cost savings within their regions, making Refernet cheaper (per CAB) with system coverage across larger populations (see pricing options).

We now have Greater Manchester, West Lancashire, and Cumbria using this model, with several more large regions on the way.

Refernet delivers

At our very heart is a fully customisable referral form –  so you only get the information you need to have.

Keep it simple

We’re only about the referral.  Asking your network partners to engage with more than that online, is asking too much.



Refernet’s system is built & maintained to the highest standards for data encryption, storage and password generation.


Refernet is easy-to-use and integrate into your business. It’s a dedicated system that links advice providers & referral agencies together in a web-based community.


Refernet delivers unlimited referrals between organisations, networks & allows administrators to complete the referral process with a fully auditable record of conclusion types.


Refernet was created in conjunction with well known referral advice and local community service professionals, to deliver measured & conclusive referrals.

‘Refernet allows us to provide a streamlined referral service for our clients and the reporting mechanisms are ideal for our work with funders’

Stephanie McAllister,
Citizens Advice Luton

Helping CABs

Peterborough CAB works with up to 60 agencies to deliver successful outcomes for its clients.

Advice Transformation Trainer Phil Dobbs, explains the key reasons behind Peterborough CAB’s decision to use an online referral system for connecting with local agencies and the city council.

Secure your system

We take security very seriously. Accessibility is password-protected for different user levels with random passwords generated for all site users.

Access to and from the system is 100% secure, while data integrity is assured through storage at a UK TIA Tier 3 data centre with SSL 2048 bit encryption for all traffic.

Refernet is a service developed, built, provided and supported by ViccariWheele Ltd