Manage Agency visibility in your network

Manage Agency visibility in your network

We have just released a new development for Refernet. The Exclude function.

We have been listening to our Administrator users, who often want to manage which agencies in their networks, can see which other agencies. Granular control over every agency, and who they can refer to, means that there is never any confusion for users about who they are allowed to refer to. It keeps their list of Agencies shorter and relevant.

We are pleased to announce that this functionality is now available to all Administrators of Refernet systems. More in our knowledge base here >

Citizens Advice Conference 2018

Citizens Advice Conference 2018

Refernet had a busy two days at this year’s conference, meeting dozens of CAs interested in the system.

There was a great deal of interest in the regional supply of Refernet, where more than one CA, particularly in rural areas with low population densities, can share the cost of the service.

We are also delighted to announce the winner of our prize draw, Abi Conway, CEO of Citizens Advice Northumberland who wins a bottle of champagne. We thank Helen Clarke (pictured), Partnership Development Manager at Payplan, who very kindly drew the winning business card.

We’re on show again

We’re on show again

Refernet is delighted to be exhibiting again at the 2018 National Citizens Advice Annual Conference. The conference will be held at Manchester Central, on the 11th and 12th of October.

We look forward to welcoming you at our stand D2 for a live demo of Refernet – where you will also be invited to eat chocolate, and enter our draw for a bottle of Champagne!

Citizens Advice Cumbria and Refernet

Citizens Advice Cumbria and Refernet

We are pleased to welcome our most recent new client, CA Cumbria, who have taken on Refernet for the entire County of Cumbria.

Chief Officer Christine McKinlay has said “We wanted to ensure we had full referral system coverage, county-wide, which could link all our CA’s together. The contract also gives us unlimited Referrals, unlimited Agencies, and unlimited Users – which means we have fixed, known costs for the year – however many referral we make.

In addition to that, Refernet is becoming a system of choice for several funding bids, and we definitely need to be part of that!”

Refernet for Regions & Cities

Refernet for Regions & Cities

Refernet has been making great progress with across the UK, where large cities or counties are using a single Refernet system across all their CABs – sometimes involving up to x10 Citizens Advice Bureaux.

Not only does this make the system highly attractive on a ‘per CAB’ cost, but it means the network can be closely connected by referral activity – and this is good for funding bids too.

The service allows each CAB to access global agencies (that all in the network can access), but also add its own unique local agencies that only they can access. Refernet MD Steve Wheele says “We believe this model opens up access to Refernet at a lower cost, and indeed we have seen a rapid increase in our CAB user-group since its launch.

Refernet supports Luton Crisis Advice and Support project

Refernet supports Luton Crisis Advice and Support project

Refernet supported the recent Citizens Advice Luton launch event for the Luton Crisis Advice and Support Project, funded by the Big Lottery Help Through Crisis Fund – a five year strategic partnership with Luton Foodbank and the Law Centre that’s designed to help local residents in hardship to help themselves.

The launch was held at national charity Youthscape’s imaginatively refurbished Bute Mills base – a new facility for young people based in Luton. Over one hundred years ago, this was a working flour mill helping to feed families across Bedfordshire – now it’s converted into an award winning space for Youthscape and opened by The Duke and Duchess of Cambridge in August 2016. The £3.2 million project has transformed this five-storey building, retaining the beautiful original features and adding the latest technology and facilities for Youthscape’s work with young people.

The event, which was broadcast live by BBC Three Counties Radio, highlighted Refernet’s successful association with Citizens Advice Luton as system of choice, with some 14 locally based advice agencies a part of their network, and the opportunity for further agencies to also become part of the network. Refernet were pleased to support this initiative, hosting a discussion area with live demonstrations for delegates following the main presentation.

Luton ‘s Crisis Advice and Support project was recently awarded £500K of Lottery funding over 5 years, won against stiff national competition. For part of this project, Citizens Advice Luton will be using the Refernet system to deliver auditable methods of referral.

Director of Citizens Advice Luton, Julia Cornelius, added: ‘Refernet is an excellent tool that is helping us to deliver the strong partnership working needed to achieve the aims of the Crisis Advice and Support Project – helping people in hardship crisis resolve the problems that led to their crisis and support them to avoid crisis reoccurring in the future.’