In the background and across the country

Refernet is quietly helping communities

to achieve better outcomes for its citizens

Referrals made easy

Safe, Secure and Online

The Crown Commercial Service has approved Refernet to be available via their G-Cloud service.

Visit our G-Cloud entry here

What is Refernet?

A safe, secure and local online referral management system used by Councils, local Citizens Advice teams, Charities, Legal and Money advice services, Health care, Crisis and Resilience Funding, Social Prescribing and more across the UK, for early intervention and to improve referral pathways which has been proven to pay for itself.

Refernet enables referrals to be made securely between Advice Agencies and their partners, across their town, city or region. Refernet is GDPR compliant and reports on activity and outcomes.

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Who is Refernet for?

Councils
Citizens advice
Legal services
NHS
Doctors surgeries
Housing trusts
Mental health
Debt advice agencies
Parole services
Education services
Police

Self referral

Find out how the general public can self refer to you via your Agency website. See the self referral Video

Self referral

Priced to suit you

At Refernet we want the smallest of charities to be able to use Refernet, as well as the national organisations we work with.

Our pricing is therefore based just as much on what you can afford as it is on the coverage you need, and how you plan to make use of the system.

Data protection

We know that for most Advice services, data protection and GDPR is probably the first item on the agenda to be confident about with a new system. We have it covered... read more >

Regions & National

Refernet caters for organisations who need to create networks of any size, from local projects with 5 or 10 Agencies, to National networks, where regional hubs can be managed. The system structure allows for granular control of which Agencies and refer to which others.

Partner agency benefits

“Partner agencies find Refernet so easy to use. Any initial reluctance quickly disappears when they see referrals are so easy to send, and monitor”

Lesley Powell 

CEO, CA Denbighshire

Funding accountability

“Our funders really appreciate our ability to keep track of referrals, track our client’s journeys through partner organisations and directly link referrals to outcomes. This proof of successful partnership working makes a huge difference”

Beth Rattigan 

Head of Projects, CA Wandsworth

Secure

Refernet's system is built & maintained to the highest standards for data encryption, storage and password generation.

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Intuitive

Refernet is easy-to-use and integrate into your business. It's a dedicated system that links advice providers & referral agencies together in a web-based community.

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Conclusive

Refernet delivers unlimited referrals between organisations, networks & allows administrators to complete the referral process with a fully auditable record of conclusion types.

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Developed

Refernet was created in conjunction with well known referral advice and local community service professionals, to deliver measured & conclusive referrals.

'Refernet has helped us provide significant accountable support to our communities over the years'

Nick Higham,
Citizens Advice Lancashire West

Helping Citizens Advice

Citizens Advice Lancashire West has been working with more than 80 agencies, using Refernet to help deliver successful outcomes for its clients, since 2018.

Ops Director, Nick Higham, explains the key reasons behind Citizens Advice Lancashire West's decision to use an online referral system for connecting with local agencies and the city council. See the video here. See the video here

Secure your system

We take security very seriously. Accessibility is password-protected for different user levels with random passwords generated for all site users.

Access to and from the system is 100% secure, while data integrity is assured through storage at a UK TIA Tier 3 data centre with SSL 2048 bit encryption for all traffic.

News

Good Company Trust is running Refernet

Jan 30, 2026

Good Company, based in Surrey have chosen Refernet, after careful consideration of several systems, concluding that Refernet delivers what they need at a reasonable cost