How your data and privacy are handled

Is the service secure?

Yes. We use https via an SSL 2048 bit encryption end to end to ensure that any access to and from the system is as secure a it can be.

Where is the data stored?

The data that Refernet holds is held on the Refernet server in the UK. The entire data centre is built to TIA Tier 3 guidelines. The data centre is accredited with ISO27001 (a copy of the certificate is available upon request) & SSAE16 approvals. The data centre incorporates 10Gb resilient WAN with 4 separate suppliers and different ducts / routes and has 4Gb internet transit available.

How do you store our passwords?

Passwords are generated on the server using strings of 10 alpha numeric characters which are encrypted on the Refernet server.

What type of data is to be transmitted?

Personal information relating to a specific case and case management information such as; notes and/or any pertinent document is both stored on the database server and transmitted via the service behind SSL. For a full data definition document please email us.

Does Refernet support VPN?

Refernet is working towards implementing VPN support. Discussions are taking place to also bring in Two-Factor Authentication as a setting enabled by each Refernet Systems Administrator.

Does Refernet support IP blocking?

Refernet is actively looking at providing a blacklist feature for Refernet Systems Administrators, where IPs can be blocked and unblocked as the System Admin sees fit.

A secure platform

Providing agencies and their partner organisations with a secure referral platform to help clients in need

Data security

“Refernet’s high levels of data security for different user levels allow us to share data with our partners in complete confidence” – Phil Dobbs, Peterborough CAB

Is Refernet Impact Level (IL) rated?

Refernet is not currently IL rated. However, we are moving towards becoming IL2 compliant.

Is Refernet available under the Governments G-Cloud scheme?

Refernet is not currently available on the G-cloud platform. However we are actively looking at introducing Refernet on this platform.

https via an SSL 2048 bit encryption end to end

Registered Office
38 Holland Road
East Sussex

01273 244099


Refernet is a service developed, built, provided and supported by ViccariWheele Ltd