Security
How your data and privacy are handled
Is the service secure?
Yes. We use https via an SSL 2048 bit encryption end to end to ensure that any access to and from the system is as secure a it can be.
Does Refernet support 2FA?
Yes. Refernet System Administrators can enable 2FA globally across their system or force Primary users only to use 2FA.
How do you store our passwords?
Passwords are generated on the server using strings of 10 alpha numeric characters which are encrypted on the Refernet server.
What type of data is to be transmitted?
Personal information relating to a specific case and case management information such as; notes and/or any pertinent document is both stored on the database server and transmitted via the service behind SSL.
Where is the data stored?
The data that Refernet holds is held on the Refernet server in the UK. The entire data centre is built to TIA Tier 3 guidelines. The data centre is accredited with ISO27001 (a copy of the certificate is available upon request).
Is Refernet available on G-Cloud?
Yes. You can find Refernet on the Government G-Cloud directory.
Registered Office
38 Holland Road
Hove
East Sussex
BN3 1JL
Telephone
01273 244099
User support
Please visit your Refernet system page and find your support email at the bottom.
Email general enquiries
info@refernet.co.uk
Refernet is a service developed, built, provided and supported by ViccariWheele Ltd