Refernet’s new free self referral portal is now live.
Advice agencies who have Refernet can add a suitable link to their own websites, allowing the public to ‘Self Refer’ securely into their Refernet system, helping to reduce telephone traffic during this difficult time.
The customer is invited to ‘Self Refer’ on the Advice agencies website, and clicks a link to add their details and the nature of their issue(s) in the secure portal. The Refernet user assigned to manage these referrals is emailed that a referral has arrived, so they can log in and manage it. The system allows reporting of activity and progress.
Citizens Advice Lancashire have already started using this new service.