“…A very warm welcome to Citizens Advice Enfield – we are delighted to have you onboard with us and look forward to helping you achieve great benefits with your exciting project…”

Referrals made easy

Safe, Secure and Online

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The Crown Commercial Service has approved Refernet to be available via their G-Cloud service. Refernet is now listed.

What does this mean?

What is the G-Cloud?
The G-Cloud is a digital market, provided by the Crown Commercial Service (CCS), where public sector organisations can safely procure the services they need. Visit our G-Cloud entry here

What the CCS says:
“Suppliers are carefully evaluated during the tender process and pre-agreed terms and conditions offer customers sound contractual safeguards”.

“The Crown Commercial Service (CCS) works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services”.

What is Refernet?

A safe, secure and local online referral management system used by Councils, local Citizens Advice teams, Charities, Legal and Money advice services, Health care, Crisis and Resilience Funding, Social Prescribing and more across the UK, for early intervention and to improve referral pathways which has been proven to pay for itself.

Refernet enables referrals to be made securely between Advice Agencies and their partners, across their town, city or region. Refernet is GDPR compliant and reports on activity and outcomes.

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Who is Refernet for?

Councils
Citizens advice
Legal services
Doctors surgeries
Housing trusts
Mental health
Debt advice agencies
Parole services
Education services

Self referral

Find out how the general public can self refer to you via your Agency website. See the self referral Video

Self referral

Priced to suit you

At Refernet we want the smallest of charities to be able to use Refernet, as well as the national organisations we work with.

Our pricing is therefore based just as much on what you can afford as it is on the coverage you need, and how you plan to make use of the system.

Regions & Cities

As well as our core user group who use Refernet in towns and Cities, we now have groups of Citizens Advice using Refernet to join referral activity together across whole boroughs and counties. They are running a single Refernet system to give them connectivity, flexibility and cost savings within their regions, making Refernet cheaper (per CA) with system coverage across larger populations. These networks are often using the Regional functionality as well, to give greater operational flexibility and reporting.

We now have Greater Manchester, West Lancashire, and all of Wales using this model, with several more large regions on the way.

National networks

Refernet also caters for organisations who need to create a national network. Additional functionality allows for zoning where required, so that agencies can be grouped. Reporting by zone and the ability to make agencies only visible within certain zones is also possible, and even on an agency by agency basis.

Partner agency benefits

“Partner agencies find Refernet so easy to use. Any initial reluctance quickly disappears when they see referrals are so easy to send, and monitor”

Lesley Powell 

CEO, CA Denbighshire

Funding accountability

“Our funders really appreciate our ability to keep track of referrals, track our client’s journeys through partner organisations and directly link referrals to outcomes. This proof of successful partnership working makes a huge difference”

Beth Rattigan 

Head of Projects, CA Wandsworth

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Secure

Refernet’s system is built & maintained to the highest standards for data encryption, storage and password generation.

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Intuitive

Refernet is easy-to-use and integrate into your business. It’s a dedicated system that links advice providers & referral agencies together in a web-based community.

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Conclusive

Refernet delivers unlimited referrals between organisations, networks & allows administrators to complete the referral process with a fully auditable record of conclusion types.

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Developed

Refernet was created in conjunction with well known referral advice and local community service professionals, to deliver measured & conclusive referrals.

‘Refernet allows us to provide a streamlined referral service for our clients and the reporting mechanisms are ideal for our work with funders’

Stephanie McAllister,
Citizens Advice Luton

Helping Citizens Advice

Citizens Advice Peterborough works with up to 60 agencies to deliver successful outcomes for its clients.

Advice Transformation Trainer Phil Dobbs, explains the key reasons behind Citizens Advice Peterborough’s decision to use an online referral system for connecting with local agencies and the city council.

Secure your system

We take security very seriously. Accessibility is password-protected for different user levels with random passwords generated for all site users.

Access to and from the system is 100% secure, while data integrity is assured through storage at a UK TIA Tier 3 data centre with SSL 2048 bit encryption for all traffic.

News

Refernet for Regions & Cities

Apr 15, 2018

Refernet has been making great progress with across the UK, where large cities or counties are using a single Refernet system across all their CABs – sometimes involving up to x10 Citizens Advice Bureaux.