Refernet supported the recent Citizens Advice Luton launch event for the Luton Crisis Advice and Support Project, funded by the Big Lottery Help Through Crisis Fund – a five year strategic partnership with Luton Foodbank and the Law Centre that’s designed to help local residents in hardship to help themselves.

The launch was held at national charity Youthscape’s imaginatively refurbished Bute Mills base – a new facility for young people based in Luton. Over one hundred years ago, this was a working flour mill helping to feed families across Bedfordshire – now it’s converted into an award winning space for Youthscape and opened by The Duke and Duchess of Cambridge in August 2016. The £3.2 million project has transformed this five-storey building, retaining the beautiful original features and adding the latest technology and facilities for Youthscape’s work with young people.

The event, which was broadcast live by BBC Three Counties Radio, highlighted Refernet’s successful association with Citizens Advice Luton as system of choice, with some 14 locally based advice agencies a part of their network, and the opportunity for further agencies to also become part of the network. Refernet were pleased to support this initiative, hosting a discussion area with live demonstrations for delegates following the main presentation.

Luton ‘s Crisis Advice and Support project was recently awarded £500K of Lottery funding over 5 years, won against stiff national competition. For part of this project, Citizens Advice Luton will be using the Refernet system to deliver auditable methods of referral.

Director of Citizens Advice Luton, Julia Cornelius, added: ‘Refernet is an excellent tool that is helping us to deliver the strong partnership working needed to achieve the aims of the Crisis Advice and Support Project – helping people in hardship crisis resolve the problems that led to their crisis and support them to avoid crisis reoccurring in the future.’