Refernet, the UK’s leading secure online referral management system for Advice Centres and their partners, is successfully delivering audited referral activity between Peterborough’s Citizen’s Advice Bureau and its partners, to deliver conclusive referrals.
Peterborough’s CAB works with up to 60 agencies to deliver successful outcomes for its clients, Advice Transformation Trainer Phil Dobbs says “Refernet has been running successfully at Peterborough CAB for over 4 years and during that time we’ve seen a four-fold increase in online referrals.
Refernet has been invaluable in allowing us to provide a streamlined referral service for our clients. The ability to track referrals is excellent and the reporting mechanisms ideal for our work with funders. We are also very confident that Refernet’s high levels of data security and password-protected accessibility for different user levels allow us to share data with our partners in complete confidence’’.
Refernet’s easy-to-use, stand-alone system links advice providers and referral agencies in a web-based community, gives consumers access to a far greater range of services than any one agency can offer, allowing faster access to key partners and maintain full links with specialist advice providers.
Refernet’s market-leading, proven capability delivers conclusive referrals, securely, is easy-to-use and affordable.
> To see an interactive online demonstration: Refernet demo page